Activtng your service
Your China service will provide you with a China cellular phone number which will be printed on an information card contained within the prepaid SIM card packaging. The number will start with a 1.
- Travel to China
- Be sure that the battery is adequately charged
- Insert the China Mobile SIM card into the cell phone*
- Turn on your cell phone
- Enter PIN 1234 if requested^
- You are now ready to make and receive calls
*You will need to snap out the thumbnail sized China SIM card along the perforated edge of its holder and then insert the SIM card into your international cell phone with the gold contacts of the SIM card facing the metal contacts of your international cellular phone.
^The PUK is only required to unblock your phone if you enter in a PIN code incorrectly 3 times using your China cell phone. Your phone may or may not prompt you for a PIN code. Follow your cell phone manual instructions to correctly use the PUK to unblock your cell phone.
**When calling overseas from the United States to your China cell phone, callers will need to dial 011 followed by country code 86 and your China cell phone number. To call abroad from your China cell phone simply dial 00 followed by the country code and phone number. For example to call Telestial you would dial 0018582742686
Customer service for your China Mobile prepaid SIM card is available by dialing 14008200293
For emergencies while using your local China GSM SIM card in China please dial 112 from your cell phone.
Airtime rates
Domestic Calls
| Domestic Calls |
Airtime Rate |
| Local Incoming Calls |
YUAN 0.6 (US$0.09) per minute |
| Long Distance Incoming Calls |
YUAN 1.19 (US$0.17) per minute |
| Local Outgoing Calls |
YUAN 0.6 ($0.09 USD) |
| Long Distance Outgoing Calls |
YUAN 1.19 ($0.17 USD) |
|
All rates are per minute.
SMS text messages are US$0.17 per message.
International Calls
All international outgoing calls using your China SIM card and cell phone with the exception of Taiwan are charged at a flat per minute rate with your China SIM card. All international incoming calls are charged at a flat of $0.19 USD per minute regardless of where a call originates.
| Call Type |
Airtime Rate |
| All Incoming Calls |
YUAN 1.19 ($0.17 USD) per minute |
| Calls to Hong Kong, Macao and Taiwan |
YUAN 2.8 ($0.35 USD) per minute |
| International with Direct Dial* |
YUAN 8.8 ($1.10 USD) per minute |
| International with IP 17951** |
YUAN 5.4 ($0.67 USD) per minute |
| International with Return Call Service*** |
YUAN 1.05 ($0.14 USD) per minute |
|
*Standard direct dial calls are 00 + country code + phone number from your China cellular phone. As an example to call Telestial from China you would dial 0018582742686.
**Like a standard call but add 17951. As an example to call Telestial from China you would dial 179510018582742686. Your call will be routed using an IP over the internet and call quality may be affected.
***Sign up for the Telestial Return Call Service for the lowest calling rate from your China cell phone to the United States. Calls to other countries may vary but are usually 50% less then either direct dial or IP. This rate includes the $0.19 USD callback rate + $0.19 USD cost of the incoming call.
SMS text messages are US$0.17 per message.
Roaming Calls (calls placed when traveling outside of the country)
Roaming is currently not available with your China service.
GPRS Data Rates (Wireless Internet)
GPRS is currently not available with your China service.
Adding Airtime
You can conveniently add airtime credit to your China prepaid SIM card over the phone by caling 1 400 820 0293, between the hours of 7:30 AM and 6:30 PM (China Time).
To recharge manually, please
- Purchase a China Mobile recharge card
- Scratch off the protective layer to reveal your recharge voucher code
- Dial 13800138000 from your mobile phone
- Press 1 for English voice prompts
- Press 1 to recharge your account
- When prompted, enter the 18-digit recharge voucher code
- The voice prompt will confirm your recharge
Service Life
If you do not recharge your account within the initial activity period of 24 months, your China prepaid SIM card will expire and all remaining airtime credit will be forfeit. The service life of your China prepaid SIM card may be extended indefinitely by purchasing and recharging airtime which, depending on their denomination, will provide a service life extension and all subsequent airtime credit will be carried over into the next validity period.
| Voucher Value |
Validity Period |
| RMB 50 ($6 USD) |
90 days |
| RMB 100 ($12 USD) |
180 days |
| RMB 300 ($38 USD) |
360 days |
| RMB 500 ($60 USD) |
360 days |
|
If the remaining airtime credit on your China SIM card drops below RMB 10, 60 seconds after connecting a call you will hear a beep as a warning and/or the call will disconnect immediately if there is no value remaining. China mobile will not print out phone charges. Customers can only check their remaining value by calling 13800138000. |